Returns & Exchanges:

Returns and exchanges must be received within 30 days from the date printed on the receipt.  Postage and insurance must be paid by the sender.  The product must be received in sellable condition and must be clean and undamaged.  Due to health code regulations, we will not accept any product that has been worn or used other than to test for size and fit.  Products returned that do not meet the above criteria will be returned to the customer at the customer's expense.

Following receipt and inspection of the product, we will credit the price of the product to the customer's credit card, less a restocking fee of 15% for returns.  There is no restocking fee for exchanges, however, a flat $7.00 fee will be charged to your credit card to help cover the cost of mailing the exchanged product(s) to you. The exchanged products will be mailed to you via the same delivery method used in your initial order.  Note:  If the customer's initial purchase qualified for a quantity discount and the customer returns some, but not all products, the initial purchase price will be recalculated for the purpose of determining the refund amount due.  In some cases, the customer may lose a quantity purchase discount and obtain a refund in an amount less than expected.

To return a product:   Please enclose the product, a letter stating the reason for return, the order number and your desire for a refund.  A refund will be applied to the customer's credit card per the conditions stated above.

To exchange a product:   Please enclose  the product, a letter of request including the order number and the new size desired. We will process the exchange promptly. A flat $7.00 shipping fee will be charged to your credit card.

Please return products to:

For a prompt response to your customer service or product questions, e-mail us at: ARCHandHEEL@yahoo.com